Description
The Associate Manager Digital Experience-Loyalty leads cross-functional planning, execution, optimization, and launch readiness for Staples’ mobile app and loyalty ecosystem. The role coordinates Product, Marketing, Analytics, Technology, QA, Loyalty, Category Management, and store teams; develops requirements and acceptance criteria; manages project plans and stakeholder expectations; and uses analytics, A/B testing, personalization, usability testing, and customer journey insights to improve engagement, satisfaction, and retention. The position requires a bachelor’s degree or equivalent experience, at least five years of digital experience, proficiency with analytics and delivery tools, and strong project management and stakeholder-management skills.
