Description
Authentic Brands Group is hiring an Associate Manager, Digital Operations to own digital and customer-experience operations across its licensed brand portfolio. The role leads licensee onboarding, builds and maintains SOPs and workflows, tests customer journeys, manages outsourced support vendors and SLAs, troubleshoots operational issues, analyzes CX metrics, and coordinates with Brand, Marketing, Technology, and Operations teams. Candidates should have 3–5 years of relevant experience, operational expertise with CX platforms such as Gorgias or Zendesk, strong analytical and organizational skills, and experience managing people or partners. The position is based in New York City with a primary salary range of $74,000–$84,000 per year.
