Description
The Associate, Merchant Enablement role supports Grab's merchant partners after onboarding by diagnosing recurring pain points and designing scalable enablement solutions such as incubation and education programmes, training, self-service resources, communications, support improvements, product adoption initiatives, and targeted engagement. The role also tracks merchant experience and adoption metrics, collaborates with cross-functional teams, and uses automation and other scalable approaches to improve merchant readiness and platform success.
