Description
The role supports back-end services for the Ocean Freight service line across countries, regions, or globally. Responsibilities include executing documentation and service tasks according to standard operating procedures, meeting SLAs and performance targets, maintaining service quality, collaborating on improvements, flagging operational challenges, and coordinating with stakeholders. The position requires a bachelor’s degree, knowledge of Microsoft Office, effective English communication, logical reasoning, and customer centricity; BPO or logistics experience and Ocean Freight experience are preferred.
