Description
The role handles inbound customer and agent calls to resolve insurance-policy account queries, including new business, renewals, amendments, and enquiries. It requires excellent customer service, meeting business KPIs such as NPS, quality, productivity, and AHT, and working in a 24/7 environment with split-offs and rotational shifts. The position may be office-based or hybrid and requires at least one year of contact-center experience, a high school diploma, English B2 proficiency, and strong numeracy, telephone etiquette, computer, typing, and web-application skills.
