Description
Raintree Systems is hiring an Associate Product Support Representative – Tier 1 for its Customer Support department in Phoenix, Arizona, with a hybrid schedule requiring three to four days in the office. The role provides first-line technical support for Raintree’s EMR platforms, focusing on troubleshooting, case management, client communication, basic issue resolution, software upgrades, documentation, and escalation of high-priority issues. Candidates need a bachelor’s degree or relevant experience, at least two years of SaaS software application support experience, strong technical aptitude, and excellent troubleshooting and customer-service skills; healthcare IT, medical practice front-office, and EMR/EHR experience are preferred.
