Description
The Associate Program Manager will manage established BPO program workstreams, coordinate vendor operations, track SLAs and capacity, maintain SOPs and reporting, investigate quality issues, and deliver process and automation improvements. The role also supports Senior Program Managers with operational duties and contributes to OKR planning and budget inputs. Candidates should be able to work Mountain Time hours, have 1–2 years of program, project, or operations management experience, 1+ year of project and process implementation experience, and a bachelor's degree, technical certification, or equivalent work experience.
