Description
The Business Transformation Leader – Customer Operations will work with the Vertical Head to govern and execute multiple customer operations transformation initiatives. The role oversees project progress, timelines, dependencies, deliverables, stakeholder action items, risks, reporting, cross-functional coordination, and process improvement and standardization. It requires 8+ years of experience in project management, operations, or business transformation, along with strong governance, stakeholder, analytical, communication, Excel, PowerPoint, reporting, dashboarding, and Claude and GPT knowledge.
