Description
The Associate, Quality & Trust role improves merchant and platform quality across the consumer journey, from store discovery and content through order fulfilment and post-order recovery. The role uses data, feedback, and operational insights to identify quality gaps, develop interventions, strengthen policies and controls, reduce defects, and partner with Product and other teams on scalable improvements. It requires a relevant bachelor's degree, at least three years of experience in operations, analytics, strategy, or project or programme management, strong problem-solving and stakeholder-management skills, and the ability to manage multiple priorities.
