Description
Diligent is hiring an Associate Service Desk Analyst to provide onsite and remote technical support for hardware, software, and network issues. The role manages incidents, troubleshoots Windows, Mac OS, and O365 environments, serves as a subject-matter resource, and contributes to knowledge-base and IT-process improvements. Candidates need 0–3 years of Windows Enterprise experience, strong communication and multitasking skills, and familiarity with office technology and cloud systems; a computer science, engineering, or information technology degree and ITIL certification are preferred. The position follows a hybrid model requiring onsite work at least 50% of the time at a Diligent office location.
