Department: Service Desk SupportEducation: High School Graduate
The Service Desk Support Specialist provides proactive inbound user helpdesk services, diagnoses and resolves hardware and software issues, distributes software, creates and updates tickets, uses remote troubleshooting tools, escalates unresolved issues, documents activity, and maintains customer satisfaction. The role requires education or equivalent work experience, 0–2 years of relevant Service Desk Support experience, and written and spoken local and business English skills.
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