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Associate Service Quality - BPO at DHL Group

Location
Petaling Jaya, Selangor
Level
not_specified
Posted

Description

The Business Process Optimization Specialist will perform standard analytics and quality tools, understand Finance and HR processes across Asia Pacific, identify best practices, design and implement cost- and performance-improvement initiatives, support Finance and HR Business Partners, and maintain process documentation. The role requires a university degree, root-cause analysis and problem-solving skills, basic data analysis, communication, Microsoft Office proficiency, customer engagement, and the ability to work under pressure and multitask; shared-service experience and IT knowledge are preferred.

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