Description
Nextech is hiring a Product Support Representative to provide frontline support for its healthcare software applications. The role handles incoming calls, emails, and error reports; resolves known software issues; documents incidents; schedules software upgrades; investigates exceptions; and escalates advanced issues. The position is open in all United States states except California and requires at least one year of software troubleshooting experience, strong communication and customer service skills, Microsoft Office proficiency, and the ability to type at 30 WPM with 90% accuracy. Benefits include medical, dental, and vision insurance, a health savings account, paid time off, holidays, and other employee programs.
