Description
The Associate Software Support Specialist provides basic-level software support to Tyler clients, resolving inquiries and issues through phone, web, and email; analyzing data reports and web technologies; troubleshooting functionality; reading and writing SQL; communicating with clients and coworkers; tracking incidents; performing quality assurance testing; and documenting support processes. The role is entry-level and requires a bachelor's degree in a related field or equivalent experience, along with strong communication, organizational, analytical, and problem-solving skills, basic database knowledge, and exposure to relational databases or SQL.
