Description
ToolsGroup is hiring an Associate Specialist, Customer Support for its Global Customer Support team. The role manages incoming support tickets, performs initial troubleshooting and issue qualification, communicates with customers, escalates complex issues, and collaborates with Product and Engineering teams to resolve customer challenges. The position offers a growth path toward advanced technical and functional support, including root cause analysis and batch error analysis. Candidates need 1–3 years of experience in technical support, software implementation, testing, consulting, or a similar IT-related role, along with strong analytical, communication, and learning skills.
