Summary from listing
Firstsource Solutions is hiring a full-time Associate / Sr Associate - Email/Chat support in its Operations department, reporting to a Team Leader. The role provides frontline customer service through phone, email, and chat; resolves inquiries, billing issues, and product concerns; follows service-level and quality standards; escalates complex issues; maintains customer records; and collaborates with internal teams. The posting prefers a graduate fresher or an undergraduate with two years of experience, prior customer-service experience, English communication skills, familiarity with customer service software and CRM tools, and willingness to work flexible hours including weekends and holidays.
