Summary from listing
Firstsource Solutions is hiring a full-time Associate / Sr Associate for email, chat, and voice customer support. The role handles customer inquiries, product and service issues, billing questions, escalations, follow-ups, documentation, and compliance while meeting service-level and quality metrics. It reports to a Team Leader and requires strong English communication, customer service orientation, problem-solving ability, and flexibility for weekends and holidays; prior customer-service experience and familiarity with ticketing or CRM tools are preferred.
