Description
Sutherland is hiring a full-time Customer Support Consultant to resolve customer inquiries through calls, email, chat, and social media; meet customer-satisfaction and productivity goals; maintain contact-center statistics, service-level agreements, confidentiality, and data-security standards; complete required training and coaching; and adhere to schedules. The role requires a full-time graduate from an eligible discipline, strong English, analytical, and typing skills, flexibility for night shifts, and residence within 25 kilometers of the office.
