Description
The Associate Support Engineer provides first-line support for customers using the nCino financial-services platform, resolving issues, managing accounts, documenting interactions, meeting support SLAs, contributing to knowledge-base articles, and sharing customer feedback with product teams. The role includes basic system administration, ongoing training, and use of AI tools, and is intended as a launchpad into broader technical support at nCino. Applicants should have an undergraduate degree or equivalent experience, strong problem-solving and communication skills, technical support knowledge, and a willingness to learn; relevant certifications, prior technical support experience, or software and hardware troubleshooting familiarity are preferred. The position offers a base salary of $20.90 to $32.40 USD, plus benefits including medical, dental, and vision coverage.
