Description
This Oracle IC1 role combines customer-facing technical support for assigned Oracle products with configuration, change, testing, documentation, and process-improvement work. The position troubleshoots and resolves simple customer issues, investigates configuration problems, coordinates with more experienced peers, maintains service documentation and knowledge-base content, and begins to improve support workflows. It also includes translation support and requires compliance with ITIL-based change-management and quality standards. The role offers a U.S. hiring range of $21.30 to $45.05 per hour or $44,300 to $93,700 per annum, with medical, dental, vision, and other benefits.
