Description
Braze is hiring an Associate Support Representative for its Global Customer Support organization. The role serves as a product expert and primary contact for inbound customer inquiries, troubleshooting technical issues, answering product questions, guiding integrations and configurations, and improving product adoption. Responsibilities include collaborating with Customer Success, Account Managers, Product, and Engineering; documenting knowledge; and contributing to process improvements. The role operates on a Saturday-to-Wednesday schedule with Thursday and Friday off and offers hybrid work, medical, dental, and vision benefits, along with equity and other employee benefits.
