Description
The SaaS Operations Support Specialist provides frontline technical and customer service support for Charles River’s SaaS Operations clients, including Application Management, Hosting, CRN/FIX, and Compliance Services. The role investigates and resolves client-reported issues, coordinates with internal teams and vendors, tracks escalations, maintains support documentation, and provides periodic off-hours support. It requires a technical or analytical degree, 2–5 years of progressively responsible experience, strong customer service and troubleshooting skills, and familiarity with Windows administration, networking, and databases; exposure to trading systems, FIX, financial software, or Salesforce is desirable. The role reports to a Team Lead or Manager in SaaS Operations and rotates through APAC, EMEA, and US schedules.
