Description
New Relic is hiring an Associate Technical Success Manager to own the post-sales technical journey and expansion architecture for enterprise customers. The role guides customers through onboarding and adoption, manages mutual activity plans, maintains consumption levels, leads technical architecture and expansion proof-of-values, maps account whitespace, creates architecture blueprints, delivers workshops and training, and communicates ROI to technical and executive stakeholders. The position requires enterprise customer experience, technical and sales orientation, observability knowledge, cloud and SRE familiarity, and strong communication skills; visa sponsorship is not available, and the role is remote with an estimated on-target earnings range of $120,000 to $150,000 USD.
