Description
Mimecast is hiring an Associate Technical Support Engineer to join its global support team and provide first-line technical support to customers using Mimecast products. The role focuses on responding to customer inquiries via phone and email, troubleshooting and resolving technical issues through analysis and best practices, escalating complex cases when needed, and documenting work in a ticketing system. The position also involves maintaining product knowledge, sharing Knowledge Base articles, contributing to support content, and identifying trends to improve future customer outcomes. The role requires strong communication, problem-solving, and customer service skills, with beneficial experience in Active Directory, Azure, Google Directory, internet fundamentals, network routing, and email delivery.
