Description
Salesforce is hiring an Associate Technical Support Engineer for its Global Voice Support Team within Cloud Success. The role provides frontline technical support to Salesforce customers through phone, email, or chat; advises on user management, data management, reporting, and dashboards; escalates complex cases; documents client communications; and uses AI and automation to improve support efficiency. The position is office-based in Hyderabad, operates in a 24/7 environment, and requires flexible shift rotation. A bachelor's degree in a technical field and up to 12 months of voice, IT/product support, or customer-handling experience are preferred, along with strong English communication, problem-solving, and Salesforce Cloud aptitude.
