Description
The Associate Vice President, Visitor Services & Experience leads a senior management team and 30+ full- and part-time staff across Philadelphia’s visitor center network, including Independence Visitor Center, City Hall, LOVE Park, Parkway, Pride, Reading Terminal Market, and Philadelphia International Airport. The role oversees daily visitor-facing operations, manager performance, recruitment, training, scheduling, staffing strategy, vendor relationships, employee engagement, and consistent service delivery. It requires at least five years of tourism, hospitality, or visitor services experience, strong leadership and people-management skills, familiarity with ticketing, POS, CMS, CRM, and scheduling systems, a valid Real ID driver’s license, and willingness to travel between locations and work weekends and holidays.
