Description
The Front Office Assistant Manager partners with the Front Office Manager and/or Director of Front Office to lead daily front-office operations, coach and develop team members, handle escalated guest and employee issues, support onboarding and training, and ensure operational excellence. The role includes guest greeting, room assignment, key issuance, billing, reservations, concierge support, cash accounting, opening and closing procedures, shift coverage, and departmental training. Candidates should have hotel front-office or housekeeping knowledge, proven management experience, strong communication and customer-service skills, familiarity with relevant software, and the ability to work extended periods at a computer station.
