Description
The Learning & Development Manager will partner with hotel operations to develop and implement talent strategies, training plans, induction programs, brand-service training, and compliance training. The role monitors guest feedback and performance metrics, supports employee engagement and NPS, and delivers behavioural and management skills training. Candidates should have at least three years of progressive operations or functional experience at a managerial level, a certificate in a related field, and experience managing brand standards; a bachelor’s degree is preferred.
