Description
Genetec is hiring a Technical Support Engineer to provide software troubleshooting, customer technical support, and on-site field support for Genetec security solutions in Japan. The role involves diagnosing and resolving technical issues, coordinating with internal support and R&D teams, documenting tickets and knowledge articles, conducting installations and PoCs, and supporting product requirements and upgrades. Candidates should have a relevant degree or vocational qualification, initial support or IT experience, strong troubleshooting skills, security-system experience, English communication ability, and a valid driver's license and passport for domestic and international travel of up to 35%.
