Description
The role handles guest requests and questions through telephone, email, chat, and mobile devices; operates a switchboard, connects and directs calls, records and relays messages, logs issues, follows up with guests, and provides information about rooms, amenities, and local areas. It may also process room-service orders, answer menu questions, record point-of-sale transactions, and assist guests with internet and entertainment. The position requires a high school diploma or G.E.D. equivalent, no related or supervisory experience, and no license or certification.
