Description
The ATLAS Supervisor oversees Service Desk operations and provides day-to-day leadership to technical support staff. The role manages service-level agreements, ticket workflows, escalation and resolution processes, team performance, quality reviews, coaching, training, and operational reporting. It requires at least three years of related experience, including supervisory experience in technical support or customer service, along with strong communication, problem-solving, documentation, and customer-service skills. The position follows seasonal schedules with closing shifts, weekend coverage, and onsite work.
