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Aura Manager at SAP

Department: Guest Experience and Customer Service

Location
United Kingdom
Level
lead/mgmt
Posted

Summary from listing

The Aura Manager will bring the ME brand to life by shaping guest experiences from arrival through departure, curating personalized and culturally relevant interactions, building relationships with VIP and high-value guests, coordinating with departments and marketing, monitoring feedback, and developing signature touchpoints. The role requires experience in luxury or lifestyle hospitality, guest experience or VIP relations leadership, strong interpersonal and communication skills, cultural awareness, strategic and operational thinking, and fluency in English.

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