Summary from listing
Ericsson is hiring a 24/7 Automated Operations Engineer to maintain the availability, stability, and performance of customer services. The role provides continuous operational support, manages tickets and incidents against SLAs, troubleshoots network faults, and maintains customer-centric communication across email, calls, and trouble tickets. Candidates need telecommunications network knowledge, PDH expertise, at least B1 Spanish, shift availability, strong analytical and problem-solving skills, and effective communication.
