Description
The role provides Level 1 technical support for Operational Technology systems and related IT systems supporting packaging lines. Responsibilities include troubleshooting and resolving on-site incidents, collecting data for root cause analysis, creating and updating technical documentation, documenting escalation activities, and meeting response-time and call-closure quality objectives. The position requires experience supporting OEM packaging equipment and PLC, HMI, vision, and control-platform systems, along with availability for rotating shifts including overnight and early-morning hours.
