Description
The Level 1 OT Support Engineer resolves on-site incidents involving Operational Technology systems and related IT systems supporting packaging lines. The role includes troubleshooting, data collection for root cause analysis, technical documentation, knowledge-base updates, and escalation documentation, while meeting response-time and call-closure quality targets. Candidates must have experience supporting OEM packaging equipment and PLC, HMI, vision, and control-platform systems, and must be available for rotating shifts including overnight and early-morning hours.
