Description
The Automotive Customer Service Representative handles inbound and online customer inquiries, schedules and manages service appointments, provides repair estimates and quotations, maintains customer and work records in ShopMonkey, follows up on leads, recommends additional automotive services, and supports local marketing. The role requires prior automotive customer-service, service-writing, virtual-assistance, or administrative-support experience, strong communication and organizational skills, and the ability to use CRM or shop-management software. Compensation is $5 USD per hour for weeks 1–8 and $6 USD per hour from week 9 onward, with a 40-hour Monday-to-Friday schedule from 9 AM to 6 PM Pacific Standard Time.
