Description
Independent Software is hiring an Availability Manager Level 1 to supervise 24x7 operations center staff supporting mission-critical network operations. The role leads incident response, staff scheduling, operational troubleshooting, reporting, process improvement, performance evaluation, and communication with management and customer stakeholders. It requires three years of related experience, networking and desktop troubleshooting skills, ITSM proficiency, leadership experience, and an active TS SCI clearance. The position offers two required schedules and requires availability for on-call support or non-standard hours.
