Description
The AVP Client Service Engineering will report to the VP and lead end-to-end client service transformation initiatives, including journey redesign, process reengineering, automation, performance management, stakeholder engagement, change leadership, and AI/automation pilots. The role requires cross-functional collaboration across business lines, technology, risk, finance, legal, compliance, audit, and GCOO, along with analytical, communication, delivery, and banking-technology knowledge. Typical experience is 6–10 years in financial services, consultancy, or transformation roles, with a bachelor's degree in a relevant field and preferred project management, process improvement, change management, Agile, AI, or MBA qualifications.
