Description
Microsoft is hiring an Advanced Cloud Engineer 2 – Customer Focused to serve as the primary Azure support and engineering contact for customers, resolving complex critical issues and supporting key customer projects. The role manages customer solution lifecycles, escalations, root-cause analysis, product feedback, and technical guidance while partnering with field teams, engineering, product, and customer success teams. Candidates need at least 8 years of enterprise IT experience, 6 years in a customer-facing role, and 3 years of cloud computing experience, along with expertise in Azure IaaS, data platforms, and PaaS services.
