Description
The Azure Cloud Customer Experience Engineer 2 serves as the primary support and engineering contact for Azure customers, resolving complex critical issues, managing solution lifecycles, conducting root-cause analysis, and escalating technical problems to engineering and product teams. The role also synthesizes customer feedback, identifies usage patterns, drives product and support improvements, and represents customer needs to Microsoft teams. It requires a bachelor's degree in a relevant technical field, at least four years of enterprise IT experience, four years in a customer-facing role, cloud computing experience, on-call experience, and the ability to meet Microsoft security screening requirements.
