Description
LichtBlick is hiring a B2B Customer Service Manager to lead a team of 5–15 employees through transformation, digitization, and process optimization. The role focuses on developing scalable customer-service processes, implementing automation and new systems, improving day-to-day operations, defining performance and quality KPIs, and guiding teams through change. It is a permanent contract available part-time or full-time in a hybrid model with regular office presence, and requires a relevant business or economics degree, customer-service or operational leadership experience, transformation and change-management experience, strong communication skills, and fluent English and German.
