Description
Farfetch is hiring a B2B Operations Specialist in Porto to optimize and scale its partner ecosystem. The role owns the operational health of B2B relationships, supports partners with order, returns, system, and customer-service issues, analyzes operational KPIs, escalates complex technical problems, uses AI and automation to improve self-service, and develops scalable operational frameworks. Candidates should have B2B, e-commerce operations, or technical account management experience, strong communication and analytical skills, and familiarity with APIs and automation. The position offers family health insurance, annual leave, flexible benefits, training, and a flexible working environment.
