Description
The Customer Service Executive supports the Customer Service Manager in running The Economist’s customer service provision, handling escalated complaints, managing technical issues, maintaining service policies and documentation, monitoring KPIs and SLAs, supporting training and quality, and assisting third-party contact centres. The role requires customer service and customer-facing technology experience, strong communication and organisational skills, and familiarity with Salesforce; it follows a hybrid arrangement requiring at least three days in the office.
