Description
The Base Coach supports Sheltair’s FBO customer service operations by coaching and training Customer Service Representatives, resolving customer escalations, assisting with reservations and operational requests, maintaining service standards, supporting audits and surveys, and coordinating with management and the Customer Service Training Team. The role requires a high school diploma or GED, 2–4 years of customer service experience, leadership and coaching ability, X1FBO and Microsoft Office proficiency, a valid driver’s license, and flexibility to work weekends, holidays, and special events.
