Description
The Base Coach supports Sheltair’s FBO customer service operations by coaching and training Customer Service Representatives, resolving customer escalations, assisting with reservations and operational requests, maintaining service standards, and serving as a liaison between frontline staff and leadership. The role requires a high school diploma or GED, 2–4 years of customer service experience, leadership and coaching ability, X1FBO and Microsoft Office proficiency, a valid driver’s license, and flexibility to work weekends, holidays, and special events.
