Description
Amazon is hiring a Base Building Maintenance Escalation Specialist for its Amazon Maintenance Operations Centre team. The role provides 24/7 monitoring and response for Amazon business units, including triaging work requests, managing remote work orders and invoices, coordinating with vendors and maintenance teams, escalating critical issues, monitoring refrigeration alarms, executing emergency procedures, and maintaining case records. Candidates need at least one year of customer service or back-office experience, fluent English, Microsoft Office experience, root-cause problem-solving ability, and availability for a 24/7 shift; a bachelor's degree in mechanical or electrical engineering and CMMS or maintenance-planning experience are preferred.
