Description
The role coordinates business-process improvements with the IT department, maps and optimizes client workflows, translates user requests into IT requests, maintains a prioritized backlog, tracks project progress and operational KPIs, and trains users on new tools and practices. It requires project-management knowledge, process-mapping and modeling skills, agile methodology knowledge, and intermediate Excel skills. The position offers medical, dental, meal, transportation, life, and profit-sharing benefits and follows a Monday-to-Friday hybrid schedule from 9:00 a.m. to 6:00 p.m.
