Description
The Tier 2 Customer Technical Service role provides expert technical support for Gallagher software, cloud products, hardware, and system integrations used by animal-management customers. The role troubleshoots complex issues, escalates and resolves problems, trains Tier 1 support teams, maintains technical documentation, supports software releases, and improves support processes. It is an in-office position in Riverside, Missouri, requires fluent Spanish and English, and seeks candidates with software technical experience, problem-solving ability, database debugging skills, and knowledge of agricultural technology.
