Description
The Patient Services Representative manages inbound and outbound telephone calls, schedules and reschedules patient appointments, handles check-in and check-out procedures, performs data entry, maintains outreach lists, coordinates patient transportation, and directs messages to clinic staff. The role requires at least one year of healthcare or call center experience, Microsoft Office proficiency, strong customer service and organizational skills, a current driver’s license, reliable transportation, and the ability to travel throughout the facility and community. Bilingual English-Spanish ability and two years of relevant work experience are preferred.
