Description
The role is responsible for end-to-end monitoring of last-mile delivery quality, including scanning rate, delivery success rate, and timeliness, and providing customized performance reports to clients. It also handles customer inquiries and service tickets, assists with exceptions and disputes, coordinates with internal teams, uses data analysis to identify process issues and drive improvements, and supports cross-time-zone communication and peak-season overtime. The position requires strong Mandarin and English communication, logistics or e-commerce logistics experience, customer service and problem-solving skills, Excel data analysis ability, and cross-functional collaboration.
